Free shipping 

Free shipping on orders at or over $65.00 on all Decals and decal application tools.  Offer excludes banners, screen printing services, orders over 70 lbs, international orders and custom orders. Free shipping must be selected from the shipping service options at checkout. If a service other than free shipping is selected (priority, first class etc.) The free shipping offer will become void and shipping will be charged. We reserve the right to discontinue or modify the free shipping offer at any time without notice. Shipping service and carrier will be chosen at our discretion. Requesting a specific delivery company or delivery service may result in shipping charges.

Privacy Policy

Company (Family Graphix LLC ) (“us”, “we”, or “our”) operates http://www.familygraphix.com.
This page informs you of our policies regarding the collection, use and disclosure of
Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”). Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site(“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit,the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this ..The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.

Communications 

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that …
The Communications section is for businesses that may contact users via email (email newsletters) or other methods.

Returns

We accept returns requests made within 30 days of delivery. Buyers must contact us within 30 days of delivery Stating a reason for the return and the current condition of the item. (unopened ) (opened) We will then issue a return authorization number that must be displayed on the outside of the return packaging . The item returned must match the Condition and Reason stated on the return request.

Return Reasons

Damage or Incorrect item. We will provide a prepaid return label and issue a full refund including shipping once the item arrives as it was sent.

No longer wanted or needed, Accidental order or Unauthorized purchase. If the Condition of the Item is in original sealed packaging and returned as it was received un opened No restocking fee will be charged. The item price will be refunded . Any shipping paid will NOT be refunded . The buyer is responsible for all return shipping costs.

No longer wanted or needed, Accidental order or Unauthorized purchase. If the Condition of the Item has been opened and is no longer in sealed packaging missing original packaging Or returned in any condition other than the way it was sent a 20% restocking fee will be charged. The total order price Minus 20% will be refunded . Any shipping paid will NOT be refunded. You would be responsible for return shipping.

Non Eligible Return or Refunds.

Returns for decals (sticker) that have been removed from the backing paper or applied in anyway are NOT eligible for return as they can no longer be resold.

Any damage must be reported to us prior to any installation attempt. We will then issue a return label for the item and refund in full including shipping once the item has been returned. If application is preformed in any way the decal cannot be returned.

Damaged caused during installation and not defect in the item. If damage was caused by the installer or buyer the item is not eligible for return. Examples: include ripping, cutting or altering the item in any way.

Refusal or inability to return the item will not be eligible for a refund. Example: Discarded the item, could not print shipping label, Lost the item.

Any return request made after 30 days of delivery may be denied as it is out of policy .

Incorrect or outdated shipping address. If you provided a incorrect or incomplete address a refund of the item price will be issued if the item is returned to us as un-deliverable by the carrier. We will not send a replacement item. If the tracking shows the item delivered to the address provided or the items is not returned to sender no refund will be issued.

Any customized items including but not limited to apparel, decals, banners or other signage that arrive as they we ordered cannot be returned. Example: If you provide us with the incorrect size, spelling or miss an error in the proof image the item cannot be returned.

Terms and Conditions for Reviewers & Product Reviews 

These user terms and conditions (hereinafter referred to as the “User Terms”) apply to writing reviews or comments on the familygraphix.com website (hereinafter referred to as the “Website”). In these User Terms, the words “we”, “us” and “ours” refer to familygraphix.com “You” and “Your” means You as the user of our Website.

These User Terms are deemed to include all other operating rules, policies and guidelines that are referred to herein or that we may otherwise publish on our Website (as such, rules, policies and guidelines may be amended from time to time).

If you do not accept these User Terms, you are kindly requested not to use the Website any further. By submitting a review you are expressing acceptance of these Terms and Conditions for Reviewers.

The Services on The Website
Your Content
You agree to use the Website in accordance with the following rules. All content submitted by You, including, but not limited to, Your name, biographical information and all other names, likenesses, graphics, logos, marks, text, images, photographs, and all other information and material shall be called “Your Content” for short.

We reserve the right to publish your name next to your review on our site and our partners sites. There is the option to Anonymously  your review before submitting. If for any reason you would like to to remove your name after reviewing please contact us at sales@familygraphix.com .

When writing a review your name and/or email address will still be visible to the company being reviewed even if it is set to publish anonymously.

You grant to  a non-exclusive, perpetual, irrevocable, transferable, royalty-free license (including full rights to sub-license) to use Your Content in any media throughout the world without restriction, and You warrant that any material You submit is Your own work or that You have obtained all necessary rights and permissions of the relevant owner and that You have all relevant rights in Your Content to enable You to grant the rights in this clause.

You hereby unconditionally and irrevocably waive and agree not to assert any and all moral rights and any other similar rights and all right of publicity and privacy in any country in the world in connection with our exploitation of the rights in Your Content granted here under, to the maximum extent permissible by law.

You agree you are a genuine consumer with a genuine experience of the product or service you are reviewing and you do not have any professional or personal relationship with the company that you are reviewing.

Publication of Your Content will be at our sole discretion and we are entitled to make additions or deletions to any such material prior to publication, after publication or to refuse publication.

We want everyone to be able to share their views on familygraphix.com. As such, you agree to use the commenting procedure in an appropriate manner. It is at our discretion to prevent you submitting comments on reviews for excessive use or misuse of the functionality. You agree not to leave any website links, email addresses or personal information (including names & phone numbers) in your reviews, comments and questions on the website.

You undertake to us that Your Content or its use in accordance with these Terms and Conditions shall not:

infringe copyrights or database rights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any other person or entity contain any personal information relating to any persons under 18 unless You are either their parent or legal guardian or have obtained the signature and authority of a parent or legal guardian of any such person permitting You to submit such person’s name or other content related to such person contain any content that does not meet our Content Standards (see below)contain any malicious code, such as viruses, worms, Trojan horses or other potentially harmful programs or material; or
violate any applicable law, statute, ordinance, rule or regulation.If Your review contains any material that is not owned by or licensed to You and/or which is subject to third party rights, You are responsible for obtaining, prior to submission of Your Content, all releases, consents and/or licenses necessary to permit use and exploitation of Your Content by us in accordance with these Terms and Conditions without additional compensation.

Whenever You submit Your review to the Website, Your Content must comply with our review guidelines. If Your review does not comply with our review guidelines, we reserve the right to suspend You from using the Website without notice.

Review Guidelines
Your Content must:
be accurate where it states facts
reviews must be written from a privileged position i.e you must have had interaction with the product being reviewed. We do not allow reviews to be posted on behalf of the person in the privileged position.
be genuinely held where it states opinions
comply with applicable law in any country in which it is posted.
Your Content must not:
contain any material which is defamatory of any other person
contain any material which is obscene or offensive
promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
infringe any copyright, database right or trade mark of any other person
contain misleading or deceptive statements or omissions or misrepresent Your identity or affiliation with any person
falsely represent that You are a consumer
contain any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or other forms of solicitation or advertisement commercial or otherwise
be made in breach of any legal duty owed to a third party such as a contractual duty or a duty of confidence
be likely to harass any other person
be likely to disrupt our service in any way
give the impression that they emanate from us where this is not the case; and
advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse
Use of Your Content
Although we have no obligation to moderate content on this Website, we reserve the right to monitor any information transmitted or received through our Website. We reserve the right to reject, block, suspend or remove Your Content at any time and in our sole discretion. We in no way guarantee that Your Content or any part of it will be displayed on the Website. Product review must contain only a review of the product purchased. Product reviews that are related to shipping, delivery or communication are not considered a product review and may not be displayed on the website.

Indemnity
You agree to compensate us and our respective directors, officers, employees, and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from Your Content and/or any breach by You of any term of these Terms and Conditions.

Our Liability
To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take Your own precautions in this respect.

We do not accept liability for any failure to maintain the Website and/or late or failed delivery of any Materials.

We shall not be liable, under these Terms and Conditions for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages.

The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.

We shall not be liable for any loss caused as a result of Your actions or inaction based on the Materials available on this Website. However, nothing in these Terms and Conditions shall affect Your statutory rights.

Privacy and Your Personal Data
The privacy of Your personal data is important to us. For more information about how we will process Your personal data, please see our Privacy Policy.

We may provide cookie and a de-identified data to trusted partners, this data is used for matching to other data about you to improve the relevance of online advertising and personalisation. Your actual email address is at no time shared with our 3rd party partners.

To opt-out of third party cookies, please go to http://www.aboutads.info/choices or Your Online Choices at http://www.youronlinechoices.com.

Legal Compliance and Applicable Law
The English Courts will have exclusive jurisdiction over any claim arising from or related to a visit to this Website. English Law will apply to these terms and conditions.